Privacy Policy

01Information we collect

Information you provide directly

• Name, email address, and shipping/billing address.
• Payment information (processed securely by Shopify Payments and/or Kickstarter — we do not store card numbers).
• Communications you send us (email, contact forms, social media).

Information collected automatically

• Device and browser information (IP address, browser type, operating system).
• Usage data (pages viewed, time on site, referring URL).
• Cookies and similar tracking technologies (see Section 5).

02How we use your information

We use your information to:

• Process orders, reservations, and refunds.
• Send transactional emails (order confirmations, shipping updates).
• Send marketing emails if you opted in (you may unsubscribe at any time).
• Improve our Site, products, and customer experience.
• Run advertising campaigns and measure their performance.
• Detect and prevent fraud.
• Comply with legal obligations.

03How we share your information

We do not sell your personal information. We share it only with:

04Data retention

We retain your personal information for as long as necessary to fulfill the purposes described above, maintain our business records, and comply with legal obligations. You may request deletion at any time by contacting crew@camptorch.com.

05Cookies & tracking technologies

The Site uses cookies and tracking pixels to:

• Keep your cart and session active.
• Analyze site traffic (Google Analytics).
• Measure advertising performance (Meta Pixel, TikTok Pixel).
• Deliver personalized advertising on third-party platforms.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

06Your rights

All users

• Opt out of marketing emails at any time using the unsubscribe link in any email.
• Request access to, correction of, or deletion of your personal data by emailing crew@camptorch.com.

California residents (CCPA/CPRA)

• Right to know what personal information we collect and how it is used.
• Right to delete your personal information.
• Right to opt out of the sale of personal information (we do not sell your data).
• Right to non-discrimination for exercising your privacy rights.

Canadian residents (PIPEDA)

• Right to access your personal information held by us.
• Right to challenge the accuracy and completeness of your information.
• Right to withdraw consent for collection, use, or disclosure (subject to legal or contractual restrictions).

To exercise any of these rights, email crew@camptorch.com. We will respond within 30 days.

07Children's privacy

The Site is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

08Security

We use commercially reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

09Third-party links

The Site may contain links to third-party websites (including Kickstarter, social media platforms, and payment processors). We are not responsible for the privacy practices of those sites.

10Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the Site after changes constitutes acceptance.

11Contact us